Contact

Get in touch

Questions about your report, your total loss claim, or how the service works. A real person reads every message.

Email us

We reply within one business day, usually sooner.

What we can help with

Your report

  • You did not receive it, or it went to spam
  • Something in it looks wrong
  • You need another copy
  • Refund or billing questions

Your claim

  • Which document to upload
  • How to read your valuation report
  • What your state's rules require
  • What to send your adjuster

Getting a faster answer

If your message is about a specific report, including these saves a round trip:

Before you write: two things we are asked most

Your insurer only sent a summary. Ask your adjuster for the full valuation report, the complete version listing every comparable vehicle with its location and every adjustment. You are entitled to see how your number was built, and it makes any check far more useful.

You want to know your state's rules. Our state total loss laws page covers all 50 states, including how far away comparable vehicles are allowed to be.

What we cannot do

We provide market research and negotiation-support materials. We are not attorneys, we are not licensed appraisers, and we do not negotiate with insurers on your behalf. You send our report to your adjuster yourself, which keeps you in control of your claim. For legal advice, speak with an attorney licensed in your state.

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